The Hospitality Resilience Series - HOME

“Embracing Uncertainty and Recalibrating”

The Covid-19 pandemic has created great upheaval in terms of how we live, how we interact and communicate, how we spend our time, and how we conduct our professional lives. Change, chaos and uncertainty have become constant companions and have forced many of us to recalibrate our purpose, our relationships, our desires and our ambitions.

We were pleased to welcome esteemed hospitality Human Resources practitioner, Bruce Harkness, to the Hospitality Resilience Series on Wednesday March 24th 2021. We explored the roles resilience and self-awareness play in helping us to embrace chaos and handle change.

Bruce has held leadership roles in HR at hospitality groups such as Moevenpick, Kempinksi and TFE Hotels, and currently leads Human Resources across Asia Pacific for Wyndham Destinations. He is also the author of Performance Matters – the ultimate career survival guide.

As the hospitality sector begins to look towards recovery, the burdens and strains on leadership continue to bring focus to the need for strengthening personal resilience and inner immunity. The Hospitality Resilience Series seeks to challenge existing mindsets, exchange personal insights, discuss practical solutions and provide a forum for shared experiences that will help build personal solutions.


Bruce Harkness for the Hospitality Resilience Series

Special Guest

Bruce Harkness

Senior Vice President

HR, Customer Experience and Brand Communications

Wyndham Destinations Asia Pacific

Performance Matters by Bruce HarknessAuthor of

Performance Matters:

The Ultimate Career Survival Guide

Get the book now on Google Books or Amazon

Watch the session’s recording here:

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Or listen to the podcast:

Click here to access the slides showcased during the session.


The Hospitality Resilience Series on Wellness with Pekka Pohjakallio
The Hospitality Resilience Series on Dynamic Leadership with Patrick Ghielmetti
The Hospitality Resilience Series on Performance with Bruce Harkness