Jay (Jonathan) HUMPHRIES
Founder and Host
Collaborative HoCoSo Team Lead, Set Direction, Explorer of new initiatives and new opportunities, Implementer, Hospitality Concepts Co-creation, Champion for change.
Educator, Head of Specialisations, Spokesperson, Industry liaison for educational programs, Innovator of educational programs, Course creation, Training.
Moderator, Speaker, Podcaster
Jay leads the HoCoSo team in all projects and initiatives and thrives on collaboration with their clients, teams, students and partners to find transformative solutions for the future of hospitality.
Focussed on sharing ideas, knowledge, expertise and opening up networks, they have created and launched three new platforms in recent years: HoCoSo CONNECT, The Hospitality Resilience Series and HoCoSo CONVERSATION.
And while their career spans circa 30 years, one of their projects involves guiding SV Group through concept creation, design-brand, prototyping, strategic expansion, development organisational set-up, go-to-market strategy of Stay KooooK, and User X customer technical journey benchmarking and improvement of likeMagic.
In combination these innovations won the following awards:
- Stay KooooK won the Swiss innovation awards in 2019 and the Service Apartment Awards 2021 for Best Use of Technology.
- likeMagic first won the gold award for Best Digital Transformation and and silver award for Customer Driven Business Change and Transformation, at the European Customer Experience Awards 2022.
- likeMagic also won a duo of golden awards at the International Customer Experience Awards 2022 for Best Use of Technology (B2C) and Best Digital Transformation.
Jay is also Head of International Hotel Development & Asset Management Specialisations at Glion Institute of Higher Education where they have created new programs and initiatives, guides a team of talented industry and academic professionals and are the spokesperson and industry liaison for the programs.
A visionary, they believe the industry is in need of innovation today more than ever before and seek to collaborate with those committed to create solutions for the future, on projects that fully engage all users of the hospitality concept-experience with a special focus on mental health, wellbeing and community-building.
A dedicated father to two young and courageous boys, a humble perfectionist. Jay is a cold-water enthusiast and is currently at 550 swims and counting!
Jay has Irish and English roots, currently lives in Switzerland.
