Jonathan Humphries, your host, is in conversation with Jochen Renz. Given the challenges in the hospitality industry around recruitment, retainment, compensation and operating efficiencies, following two years of pandemic related challenges, in this podcast, we showcase a hotel which is operating in an agile way. This discussion is a case study on how it is possible to thing, lead, manage and respond in a post-covid world with constant uncertainty.
How can we better engage our employees in operational effectiveness and deliver a higher quality customer experience?
When this podcast was recorded, Jochen Renz was yet Multi Property Regional Manager for SV Group in the Zurich Area, including the 252-room Renaissance Zurich Tower, on which this case study is based. After this recording was made, Jochen has taken on a new position as AI Vice President Operations Switzerland & Southern Germany at Accor.
Listen to more episodes by HoCoSo CONVERSATION
Patrick and Jonathan explore the four principles of leadership. In part 2, we focus on Responsibility and being responsible. There are four levels of responsibility and each determines our path and style of leadership.
The importance of habit building: the HOW, the WHY, the WHEN. Habit building is crucial if we want to BE and DO better. Discover the power of habits and learn about preparing, repeating, transforming and the 90 days psychology of forming.